Questions
The questions people actually ask, answered in the order they get asked.
Yes. Pediatrics and adult primary care in the same practice, with one set of records for the household. That is the main reason families choose us over two separate practices.
Our care team is a pediatrician and four nurse practitioners. Nurse practitioners diagnose, treat, prescribe and manage ongoing conditions, and in primary care they are the clinicians most patients see most of the time — here and at most practices.
If you want to know who specifically you are booked with, ask when you book. It is a reasonable question.
No, and we are not an emergency room. We are a primary care and pediatric practice. Our page on where to go covers the difference, and it will sometimes tell you to go somewhere else — including somewhere closer than us.
No. That service line closed in 2026.
We are a private practice — it is in our name. Call (480) 745-3702 and ask if you want to know more about how we are set up.
Call (480) 745-3702. It is the fastest route and someone can tell you what is actually available today. Existing patients can also request through the patient portal.
If you need to be seen today, say so when you call rather than accepting the first slot offered. That is a different conversation.
Photo ID, insurance card, a list of every medication — bring the actual containers if you can — immunization records for a child, your previous practice’s details, and your questions written down. Our patients page has the full version.
Yes, always. For a long appointment, a difficult conversation, or if English is not your first language, a second person hearing the same information is genuinely useful.
Call (480) 745-3702 as early as you can, so the time can go to someone else. We ask for at least 24 hours’ notice: an appointment cancelled with less notice, or not kept, is a missed appointment and carries a $50 fee under our Financial Policy.
We are in network with AHCCCS plans (Mercy Care, Health Choice, UnitedHealthcare Community Plan, Arizona Complete Health, Banner – University Family Care and CMDP), Aetna, Ambetter, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Medicare, TRICARE West and others; the full list, including the plans we are not in network with, is on our insurance page. For AHCCCS and HMO plans, Mercy Grace also needs to be the primary care provider on your child’s card. Plan names change, so call (480) 745-3702 with the name of your plan before you book and we will tell you what to expect.
With insurance, your copay, deductible or coinsurance is due at the time of service and we bill your plan for the rest. Without insurance, or if you choose not to use it, the visit is self-pay, due at the time of service, and you can ask for a Good Faith Estimate of the expected charges when you schedule. If you cannot pay a balance in full, call Patient Account Services at (480) 745-3702 before it becomes past due and we will work with you on a payment plan. Fees, statements and refunds are set out in our Financial Policy.
If it is an emergency: 911, or the nearest emergency room — the nearest one, not the one you usually use. 988 for thoughts of self-harm. 1-800-222-1222 for poisoning.
Any fever in a baby under one month is an emergency at any hour.
For everything else, our when-we-are-closed page has a go-tonight list and a wait-for-morning list.
Ask at your visit where we can, or ask your pharmacy to send the request — it reaches us in a form we can act on. Allow a few working days, and do not wait until the last tablet. For anything you cannot safely run out of, ask a week ahead.
Ask us — there is a form. To bring records in, the fastest route is usually your previous practice sending them directly.
Ask for forms at a visit rather than as a separate errand, and ask in June rather than late July for the school year — our back-to-school page explains why that fortnight is the busiest of the year.
Frequently in the first two years, then annually. The schedule is dense early because that is when development moves fastest and when immunizations are due. Our well-child visits page has the detail.
That is normal here — most families have moved. Bring what you have; there is a state registry that often fills the gaps, and there is a proper catch-up schedule that does not mean starting over.
Tell us at the start and we will change how we do it. Order of examination, pace, warning or no warning — it is all adjustable, and our page on taking the fear out of a visit lists what you can ask for.
Yes — we see children from their first newborn visit. Call (480) 745-3702, tell us how old the baby is, and say if you need to be seen soon.
Yes. Bring it up with your provider at any visit — anxiety, low mood, sleep, stress, or a child's behaviour or attention. We will talk it through with you, offer guidance, and arrange a referral when a specialist is the right next step.
If you are in crisis, call or text 988 at any hour — do not wait for an appointment.
Tell us, and ask for whoever handles it. That is more useful than a review and it is the only way anything changes.
Call and ask. A phone call during our hours costs nothing and settles most things.
Call (480) 745-3702